SN
Sharon N

1 reviews | Active since Apr 2012

29 Jul 2016, 10:40

TAKE RESPONISIBILITY FOR Boardmans Despicable Service Order ***

<p><br /> My previous review on Hello Peter refers :</p> <p> </p> <p>To date I have not received the courtesy of a refund or update on my unfulfilled order. Just a usual copy and paste email and more empty promises.</p> <p>Your company Boardmans conveniently closed my order with over a thousand rand deficit / short supply on my listed order number. The same not only amounts to THEFT but highly ******* and ********* business practice.</p> <p> </p> <p>Kindly resolve this issue ASAP as Boardmans obviously dont care about the implications of such ******* behaviour!</p> <p> </p> <p>Fyi THIS ORDER DATES back to 26 JUNE!!!!!!<br /> <br /> <br />Jul 20, 2016<br />1 week ago<br />Boardmans<br />2.7<br />Retail<br /> <br />Despicable Service Order ********** 03<br />by Shardo8 2<br />I placed an online order with Boardmans on the 26th June and am still waiting for 2 outstanding items even though they have flagged my order as "complete"</p> <p> </p> <p>I have sent several emails to Edcon Boardmans since then and no response! </p> <p> </p> <p>This type of underhanded behaviour and service is down right pathetic for such a retail giant.</p> <p>How long can it possibly take for two bedding items to be sourced and to respond on my enquiry re out of stock marked items or has my money conveniently been taken and my order marked as complete ? Such dishonesty!</p> <p>It also comes as no surprise that the many reviews on this site in particular share my views and opinion on your nefarious behaviour and poor business ethic.</p>

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Replies (2)
Edcon
Edcon's reply30 Jul 2016, 08:10
Official

We have received your concerns and apologise for the inconvenience caused by the matter as it has been pending for a long time. We have escalated the request for an update on the refund if the items are not in stock, to the Boardmans online team and they will revert back to you on the matter. Please find the below reference number for your post ********** 052/GO.

Kind regards,

Customer Experience Team

Call Centre: ***.

SN
Sharon N's update02 Aug 2016, 13:59
Reviewer Update

Im not surprised that my refund was not processed properly! The following calculation refers R699.98 + R249.96 = ???? Monies are still owed to me...is it possible to just have something done right??? Absolutely ridiculous for such a retail giant, even refunds are not calculated and processed properly!