1 reviews | Active since Jul 2016

01 Jul 2016, 07:29

Struggling to cancel Cellphone Subscription

<p>A few month's ago I received an SMS from Edgars stating that I could get R50 worth of Airtime every month at a discounted rate on my Edgars account. Thinking that I would just receive a airtime voucher every month in exchange for being billed on my account I rep**** yes. I was very satisfied with the service until I went to my Celphone Service Provider, because I wanted to change my prepaid service to a contract. They informed me that I was on a Top-Up Contract with RMS, and that I had to contact Edgars Call Centre. I imeadeatly contacted Edgars to cancel the airtime contract. I was supp**** with a reference number: EDCN-160 ********** 394 and was informed that the subscription will be cancelled within 48 hours. Needles to say it has been more than 48 hours and the subscription still hasn't been cancelled.</p>

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Replies (1)
Edcon
Edcon's reply02 Jul 2016, 07:46
Official

We have received your concerns and apologise for the inconvenience caused by the matter.

Kindly forward us your Account number so that we may liaise with the RMCS team on the matter reported by our valued customer. Alternatively, you may contact the RMCS team as directly on the below details

Kindly find the RMCS details below

Tel: 087 **********

Email: **********

A reference number for the complaint logged on your behalf is as follows.

********** 048/GO

Kind regards,

Customer Experience Team

Call Centre: ***.