JC
Jessica C
1 reviews | Active since Nov 2013
10 Jul 2015, 16:35
Still waiting with no feedback
I ordered a slow cooker through my Edcon account on the 29th of June. On the order, it stated in writing that it would be received in 2 - 5 working days. On Monday the 6th, i called to see what happened. Apparently there is no stock and the gentleman that i spoke to said he would personally call me on Tuesday with an update. Needless to say, this did not happen. I called again today (10th of July) and still, no-one could tell me where and when my order is going to arrive or even give me any feedback. I don't mind waiting for it, but I would just like to be informed or updated - especially when it was actually promised that it would be.
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Edcon's replyOfficial
13 Jul 2015, 11:12Hello jessicaLeeC,
Please be advised we have investigated on your order, there is no stock available at our supplying store, your order has been placed on hold and we are currently sourcing stock from others stores, as soon as we find stock your order will be sent out immediately and further communication will be provided to you.
We must apologise for the inconvenience and frustration caused in this matter. Should you require further assistance please do not hesitate to contact us on ***.
Kind regards,
Edcon customer experience team,
***
Please be advised we have investigated on your order, there is no stock available at our supplying store, your order has been placed on hold and we are currently sourcing stock from others stores, as soon as we find stock your order will be sent out immediately and further communication will be provided to you.
We must apologise for the inconvenience and frustration caused in this matter. Should you require further assistance please do not hesitate to contact us on ***.
Kind regards,
Edcon customer experience team,
***
Best regards,
Edcon's reply13 Jul 2015, 11:12
Official
Hello jessicaLeeC,
Please be advised we have investigated on your order, there is no stock available at our supplying store, your order has been placed on hold and we are currently sourcing stock from others stores, as soon as we find stock your order will be sent out immediately and further communication will be provided to you.
We must apologise for the inconvenience and frustration caused in this matter. Should you require further assistance please do not hesitate to contact us on ***.
Kind regards,
Edcon customer experience team,
***
Please be advised we have investigated on your order, there is no stock available at our supplying store, your order has been placed on hold and we are currently sourcing stock from others stores, as soon as we find stock your order will be sent out immediately and further communication will be provided to you.
We must apologise for the inconvenience and frustration caused in this matter. Should you require further assistance please do not hesitate to contact us on ***.
Kind regards,
Edcon customer experience team,
***
Best regards,