1 reviews | Active since Nov 2017
Still waiting proper feedback
********** 1293/GO So it's now a month later And I get a phone Call, hi we will honour the price... No... it's been a month I have waited a month for you to admit you were wrong and need to honour your given price. I could not wait a month so have replaced the device already. Promises of getting back to me in a day or two have meant nothing. Today is the 5th Jan. It takes 3 weeks for a phone call the call is always a PA following up to see if i am happy... with what no one else ever calls and she always promises someone will call me back immediately. Isaac the store manager of Samsung called me and told me he will honour the price, when I asked why he took a month to call me instead of the promised 24 hours he told me I need to understand he is busy and was moved to Menlyn temporarily due to a *******. So too busy to make a phone call or know that your official policy is to honour a given and displayed price and not to busy to move to other stores and tell me I am unreasonable because I think a month to make a phone call is bad service...
Thanks for the post once again.The manager has since been in contact with you .However we will still escalate to the regional manager for a final resolution .
***/GO
Kind regards
The Edcon Customer Experience Team
Best regards,
Thanks for the post once again.The manager has since been in contact with you .However we will still escalate to the regional manager for a final resolution .
***/GO
Kind regards
The Edcon Customer Experience Team
Best regards,
