JM
JACQUELINE M
1 reviews | Active since Jan 2015
09 Jun 2015, 16:05
STILL WAITING FOR REFUND TO BE PAID
I am so sick of Edcon - they phone you as soon as you owe them money but keep quite if they owe you.<br> <br> we have been waiting for weeks for our refund after I discovered we have overpaid them - they didn't say a word.<br> <br> where can I report them - this is un acceptable.
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Replies (1)
Edcon's replyOfficial
10 Jun 2015, 14:34Hello jacqueline0012,
Please accept our sincere apologies for all the frustrations this incident has caused you. As per our telephonic discussion Accounts department is in the process of refunding the credit balance. Nonetheless we have escalated the matter directly to Accounts manager who will assist further.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
Please accept our sincere apologies for all the frustrations this incident has caused you. As per our telephonic discussion Accounts department is in the process of refunding the credit balance. Nonetheless we have escalated the matter directly to Accounts manager who will assist further.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
Edcon's reply10 Jun 2015, 14:34
Official
Hello jacqueline0012,
Please accept our sincere apologies for all the frustrations this incident has caused you. As per our telephonic discussion Accounts department is in the process of refunding the credit balance. Nonetheless we have escalated the matter directly to Accounts manager who will assist further.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
Please accept our sincere apologies for all the frustrations this incident has caused you. As per our telephonic discussion Accounts department is in the process of refunding the credit balance. Nonetheless we have escalated the matter directly to Accounts manager who will assist further.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***