STILL waiting for refund

My fourth complaint!!! regarding same refund!!!<br> after i post a complaint on Hellopeter i receive phone call that promises to pursue and then call back _ and Guess what? nothing!!!!<br> <br> Just give my money back!!!! i am an avid online shopper, this was the first time that I bought on [URL Removed] and i will NEVER shop there again! suggest the rest of you don't either!!! Worst online shop in SA and the world frankly!!!<br> <br> As usual I expect a call !!!<br> <br> Below is the last reply i received (dated 15 nov 2015)<br> <br> <br> Hello Nosh15,<br> <br> <br> Firstly we would like to apologise for the lapse in service.<br> <br> We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know.<br> <br> As discussed telephonically we would like to confirm that your query has been escalated to our online management team for urgent investigation in regards to your refund. Upon their findings direct feedback will be provided.<br> <br> Please find below reference number for this query:<br> ***/GO<br> Should you need any further assistance, please do not hesitate to call on the number below.<br> <br> Kind regards <br> Edcon customer experience ***