Still waiting for feedback on my refund

Hi<br> <br> I am really getting frustrated on how poor Edcon's service is, I asked Edcon on 09:12 Mon 22 Feb to refund me my money due to an EFT transfer that went wrong because of their staff's negligence.<br> <br> Since then I have been waiting for feedback that my issue has been resolved but no answer, my reference number: ***/GO. Contacting Edcon doesn't solve anything as they are completely useless when it comes to solving customer issues, my query has been escalated to the accounts department already so I will only change my complaint once the money has been refunded.<br> <br> I want a solution, not another escalation of a query!