Still waiting for account to be rectified

Good day<br> <br> I posted a complaint on 21 January and your response was that the online manager will get back to me.<br> <br> I still have not heard anything from \the online manager\". I keep getting the same response from your customer care. And when I phone your customer care number, they can't help me either. I honestly do not know what else I can do to have this issue resolved. Please just tell me what I must do or who else I can contact.<br> <br> Never have I ever received such bad service.<br> <br> Reference number: ***/GO<br> <br> Pleeeasseeee just help me!!!!!!<br> <br> "