still paying for a cellc chat subscrition cancelled in 2019

Complaint Name Hazel fortune Account number:*** PRODUCT:Cell C chat

Earlier in August 2019 i went into Jet store Promenande Mitchells plain When a consultant/sales person /promoter handed me a sim and said:"Mam with this simcard you ger R50 airtime but you only pay R25pm. When i got to the till this was activated as the person who gave it to me ,escorted me to the till.... Little did i know i was BEING mislead,no other details were explained and i took it and went about my day. Later that very month........

deductions started 28/08/2019

After using the sim for a week ,i decided to port my number ,not knowing this was not an option! I am a pensioner and the person who sold me this product with one line,failed to give me additional information.

Please note when i realised that this was a seperate simcard that i could use in my phone as a spare and the fact that i could not port my number for this benefit.I went back to the shop and a consultant contacted the correct division to cancell the subscription upon my request. I feel that i have been misled when the product was offered to me as no one really took the time to explain the benefit properly. Please note i will report my entire account to the consumer board as well after logging this ridiculous issue that is still ongoing.. Please continue to read and pay close attention ,i might be a pesioner but i know my legal rights as a consumer

Your record should reflect the above mentioned is true and should be on your system in either a log or a note on my account i was provided with a reference number and **** to when a consultant TOLD me ,This is now CANCELLED that was September 2019 I unfortunately no longer have the reference of the first cancellation request as i trusted you and your business.

6 months later shortly before the lockdown in the Month of March 2020 I went into Edgars in promenade to query my account non related to the above,I retrieved a statement and then discovered that i have been paying for this subscription the entire time.The cancellation was never done as i mentioned above

A consultant assisted in the store to cancell the same product-please note upon advising the same and i quote:"Ms fortune this is now cancelled This time i kept the reference number for your perusal.REF:#*** PLEASE NOTE ACCORDING TO THE CONSULTANT THE REF WITH A HASTAG MEANS THIS IS URGENT!!!!!!!

3 MONTHS LATER ,Month of June 2020,I went back just to check and guess what you guys,well done!!!this is really appalling same story..and this is becoming tedious now, to have to get help with something so simple..Yet again i was assisted ***

Its exactly 12 months

so as per my calculations i used the service for 1 month out of 13months which means you owe me R300 for a service i cancelled after the first month a simcard i have not been using yet i have been paying for it,PLEASE FIX THIS!!!

Not only am i a loyal client paying my account every month,never skipped a payement I am also a pensioner and clearly nothing but a number to you. I am appalled at the service i received when i required assistance,Yet when a small bit of arrears reflected on my account due to national state of disaster announce by the president and the lockdown.

Your people never provided me as a client alternative options on how to pay my account until it went into arrears.You failed to communicate to me yet you have my contact details on the system. I could not leave the house due to lockdown-yet i received uncountable number of calls daily, of which i will let the service provider pull a log for if you want proof...

You have the audacity to harrass me with endless calls daily,i have- lost count for a smalll amount of arrears.yet i asked for one simple thing to be done and it has taken you 13 months to assist me and its still not resolved

I am still paying for a subscription and a simcard that i am not using ,and i think i have just had about enough!!!

I think i will just take you to the consumer board and close my account .I have had it!!!Im done!!!this is really appalling.Please fix this!!