Still No Word... Does Edcon Even Care?

I can't believe I have to resort to writing a bad review to get any kind of help. It's been almost two months since my 'query' on an error double charge by Netflorist was 'sent to the relevant department'. I am still being constantly harrassed by the call cantre for money I do not owe, considering it wasn't my incompetence that charged my account double on a single purchase, nor was it my incompetence that has led to the refund taking almost two months to process. I refuse to take anymore calls from the call centre, as now my records have been sent to the credit bureau (as per your lovely sms) and my credit record is now at stake thanks to you. I refuse to pay money I don't owe. Credit my account with the refund immediately. I don't care if it's an IT issue or whatever crock story I have been fed up until now. I wasn't the one who double charged. I wasn't the one has neglected this for almost two months. I am furious with the lack of action on Edcon's part as well as Netflorist. I cannot wait to get rid of this account.