Still no response

Hi, it has been 11 days since my application and it has not yet been finalized.<br> After sending in documents 13 times they are still unable to view my documents, this includes the documents being sent from 2 Edgars branches and from a Jet stores branch, after the consultants within the branches tried to assist by contacting the call Centre after they sent the documents they too were advised that they cannot open the documents - so obviously the problem lies with the system. I then asked the consultant at the branch to cancel the online application and then we could proceed with one in store, I was then advised that they can't do that as the application will remain on the system for 6 months????? When asked what do they suggest I do as we've tried different stores and different means of sending the documents and it was not working... I was advised they don't know? Really? It's not rocket science, this could all have been resolved if someone was willing to go the extra mile for a potential new client but it appears Edgars are not looking for growing business.<br> Very disappointed.