Still no resolution
<p>So 6 complaints on my profile, emails to managers and allot of them, R430 airtime, a previous hello peter complaint and still no reolution. I still dont have my funds. Please I want a proper response as well as reimbursemet for all my expenses trying to resolve this. And how does Edcon apologise? How do you try you keep a very loyal clients of about 11 years? You dont! You could not care less! Lerato does point blank not want to give her managers name so I can report her??? Why not?? So you know you are guilty of not</p>
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Replies (5)
Edcon's replyOfficial
16 Feb 2017, 11:18We have received your concerns and apologise for the inconvenience caused by the matter as the agents that assisted you were not very helpful. Kindly forward us your account or ID number so that we may liaise with the correct department on your query, Alternatively kindly be advised that the matter regarding an account enquiry . may be sent to the accounts team on the below details. Please find the below reference number for your email ***/GO
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edcon's reply16 Feb 2017, 11:18
Official
We have received your concerns and apologise for the inconvenience caused by the matter as the agents that assisted you were not very helpful. Kindly forward us your account or ID number so that we may liaise with the correct department on your query, Alternatively kindly be advised that the matter regarding an account enquiry . may be sent to the accounts team on the below details. Please find the below reference number for your email ***/GO
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edcon's replyOfficial
16 Feb 2017, 11:19We have received your concerns and apologise for the inconvenience caused by the matter as the agents that assisted you were not very helpful. Kindly forward us your account or ID number so that we may liaise with the correct department on your query, Alternatively kindly be advised that the matter regarding an account enquiry . may be sent to the accounts team on the below details. Please find the below reference number for your email ***/GO
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edcon's reply16 Feb 2017, 11:19
Official
We have received your concerns and apologise for the inconvenience caused by the matter as the agents that assisted you were not very helpful. Kindly forward us your account or ID number so that we may liaise with the correct department on your query, Alternatively kindly be advised that the matter regarding an account enquiry . may be sent to the accounts team on the below details. Please find the below reference number for your email ***/GO
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
's updateReviewer Update
16 Feb 2017, 11:20My id is ********** 207082
's update16 Feb 2017, 11:20
Reviewer Update
My id is ********** 207082
Edcon's replyOfficial
16 Feb 2017, 11:25We have received your concerns and apologise for the inconvenience caused by the matter as the agents that assisted you were not very helpful. Kindly forward us your account or ID number so that we may liaise with the correct department on your query, Alternatively kindly be advised that the matter regarding an account enquiry . may be sent to the accounts team on the below details. Please find the below reference number for your email ***/GO
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edcon's reply16 Feb 2017, 11:25
Official
We have received your concerns and apologise for the inconvenience caused by the matter as the agents that assisted you were not very helpful. Kindly forward us your account or ID number so that we may liaise with the correct department on your query, Alternatively kindly be advised that the matter regarding an account enquiry . may be sent to the accounts team on the below details. Please find the below reference number for your email ***/GO
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edcon's replyOfficial
16 Feb 2017, 11:26We have received your concerns and apologise for the inconvenience caused by the matter as the agents that assisted you were not very helpful. Kindly forward us your account or ID number so that we may liaise with the correct department on your query, Alternatively kindly be advised that the matter regarding an account enquiry . may be sent to the accounts team on the below details. Please find the below reference number for your email ***/GO
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edcon's reply16 Feb 2017, 11:26
Official
We have received your concerns and apologise for the inconvenience caused by the matter as the agents that assisted you were not very helpful. Kindly forward us your account or ID number so that we may liaise with the correct department on your query, Alternatively kindly be advised that the matter regarding an account enquiry . may be sent to the accounts team on the below details. Please find the below reference number for your email ***/GO
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,