STILL NO REFUND

This matter has been ongoing since early February 2016. Goods from two orders arrived damaged and were returned to Boardmans, via courier, on 11 February 2016, receipt of which has been acknowledge by Boardmans.<br> I am still waiting for my refunds. All I get are promises, promises and more promises that the matter is being dealt with. I keep on being told that the matter has been escalated to the relevant management team - well they have done nothing either.<br> I also keep on being asked to please provide the same information, e.g. order number, waybill number, what was returned etc. etc. This has been provided over and over again and still nothing happens.<br> There is no priority, on the part of Boardmans, to sort out this matter, otherwise I would have received my refunds by now. Despite several Hello Peter reports and more promises, I have not received reibur*****t for the damaged goods. We are almost in April and absolutely nothing has been done to sort this matter out. <br> Please have the courtesy to reply to this Hello Peter report and state in writing what you have done to sort this matter out - I don't want to hear again that you have escalated this to your management team!