STILL NO REFUND

I am getting absolutely nowhere with Boardmans online shopping. I have reported the fact that the defective goods were returned via courier on 11 February. I have spoken to both Ilse and Steve who promised to sort out the problem. Nothing happened. I have reported this so many times and receive automated answers. The latest reply to a Hello Peter report reads as follows : We thank you for bringing this matter to our attention, we have escalated the matter to the Ecommerce management , however we ask that you furnish us with your order number so that they may be able to assist accordingly regarding the mentioned refund of R454,77. A reference number for the formal complaint logged on your behalf is as follows ***/GO. You may forward the order number to [Email Removed] or call ***for further assistance.<br> JUST HOW MANY TIMES DO THEY NEED TO BE PROVIDED WITH THE SAME INFORMATION?<br> Why does it appear that they are trying to wriggle out of refunding me.