STILL NO PAID UP LETTER!!!

Why am i still struggling to receive my paid up letter from edgars? I phoned Edgars last week to ask why i haven't received my paid up letter from them and they informed me that there is still a small outstanding balance. I was very surprised about this and i informed the lady by edgars that i paid exactly what the attorneys told me to pay. The attorneys gave me a discount on my edgars account. The lady from edgars told me that she will send my request through to their administrative office so my paid up letter can be send to me. When i phoned in today and spoke to another lady at edgars account department nothing has been done yet regarding my request. I HAVE PAID MY EDGARS ACCOUNT IN FULL AND NOW ME AS THE CONSUMER MUST CALL AROUND AND STRUGGLE TO GET MY PAID UP LETTER!!!!! How is that fair?!?!?!?! You guys took my money that i owed you and now nothing have been done to send me my paid up letter. What kind of business are you running? I phoned the attorneys where my edgars account was held and they informed me that my account has been closed and i did pay everything that i needed to and that my account balance is on R0.00 So my question now is, why is it so difficult for edgars to get hold of the attorneys of which they gave my account over to and confirm that i paid everything as arranged?!?!?! I MEAN SERIOUSLY!!! I am expecting someone from Edgars to phone me and to sort out this mess. I will not leave this here!!! I can be contacted on my cellphone: ********** 192 OR VIA E-MAIL ON: **********

Thank you