Still no help

I called the number tht pops up when Edgars try to open a new account for me and it was TransUnion so i asked for a report as to why cant i open an account with Edgars and i found outt there is no reason whatsoever. My accounts are up to date and i pay every installment every month. Edcon responded saying they tried to call me which was a LIE! So i calle their financial department and they also didn't understand why the new accounts department can't open an account for me so they said i should go to the store once again and try. I went again to clearwater mall unfortunately their system was not working bt i told them tht the new accounts department told me to go to the store and call them from there so he can tell them wats on my payslip. When the guy who assisted called them he once again got an attitude from a lady who then told him they will call him back. To this day no call back from them. What is really a problem EDCON? I have everything to prove tht there's no reason for you to deny me tht account. I have a report from TransUnion and my 3months payslips. I need a manager to contact me and assist me with the application. And to think i went there 6times already and no luck!