jP
josephine P

1 reviews | Active since Sept 2011

03 Oct 2016, 14:13

Still no feedback

<p>This is the 3rd time I'm writing a report regarding my account....the last time a consultant told me that she will get back to me regarding an accidental insurance policy which I have no knowledge of signing....I'm being charged for a something that I did not approve of also the closing balance on my account remains the same regardless of me paying my instalments every month without fail...I'm have asked for someone to explan but till today nothing....</p>

0
Replies (2)
Edcon
Edcon's reply05 Oct 2016, 10:33
Official

We have received your enquiry , however we need your account or ID number in order for us to look into the matter. You may also find the below accounts team details for any account concerns and also include your account number to receive proper assistance

Tel ***

Please find the following reference number for your email ***/GO

Kind regards

Nomzekelo Mnini

Customer Experience team

Call centre ***

jP
josephine P's update05 Oct 2016, 10:43
Reviewer Update

I have sent all those details and I even spoke to a consultant....you keep stalling me so that I can keep paying for that account.....I'm not paying for it until I have someone who can call me and explain what is going on....revolting!!