MB
Michael B
1 reviews | Active since Sept 2015
11 Nov 2015, 10:00
Still no delivery as promised
As per my previous report:<br> <br> http://hellopeter.com/edcon-group/complaints/unresolved-billing-issue-and-poor-service-***<br> <br> Edcon has not upheld its promised that the issue is to be resolved. I have not received the product in question.<br> <br> Edcon stated: \Your manual order will therefore be dispatched on the release date. "<br> The release date in question was 10 November 2015<br> <br> I have phoned in yesterday to check up and spoke to Vusi who is on leave today. My reference number is ***/GO.<br> <br> I am still awaiting a call from Edcon."""
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Replies (1)
Edcon's replyOfficial
16 Nov 2015, 09:33Hello MikaelB,
Kindly note we tried contacting you telephonically but we could not reach you. (unable to leave a voice message).
Please accept our sincere apologies in regards to your service experience with our online team.
There was a delay from the supplier but the order was sent out late Thursday for Friday delivery. We sincerely hope that you have received your order by now.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Kindly note we tried contacting you telephonically but we could not reach you. (unable to leave a voice message).
Please accept our sincere apologies in regards to your service experience with our online team.
There was a delay from the supplier but the order was sent out late Thursday for Friday delivery. We sincerely hope that you have received your order by now.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Edcon's reply16 Nov 2015, 09:33
Official
Hello MikaelB,
Kindly note we tried contacting you telephonically but we could not reach you. (unable to leave a voice message).
Please accept our sincere apologies in regards to your service experience with our online team.
There was a delay from the supplier but the order was sent out late Thursday for Friday delivery. We sincerely hope that you have received your order by now.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Kindly note we tried contacting you telephonically but we could not reach you. (unable to leave a voice message).
Please accept our sincere apologies in regards to your service experience with our online team.
There was a delay from the supplier but the order was sent out late Thursday for Friday delivery. We sincerely hope that you have received your order by now.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***