STILL NO ASSISTANCE

After my complaint on Hello Peter, I suddenly received a phone call assuring me that I will receive the proper assistance and feedback. It was confirmed that my complaint was noted and passed on to the relevant department, who has now, almost a month later still not come back to me in any way to try and assist! Absolutely no customer service. My first reference number as given was: \"Your reference number is ***/GO. "\"" how many more reference numbers am I gonna receive before I can get assistance and an outcome to my problem.!!!"""