MM
Mcebo M
1 reviews | Active since Nov 2015
02 Dec 2015, 11:31
Still many errors
On the 19th on Nov I complaoined about bad service relating to the handling of my account. Till today the issues are not sorted completely. This is related to my account and I have no other place last now to resort to as the responses are all vague if at all. <br> <br> Edcon will continue to sink if such matters are still handled in a manner that is business unusual and pethectic. <br> Now this is why credit sales have declined this much, as a former employee I am feeling the frustration first hand that many other millions of customer go through daily.<br> <br>
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Edcon's replyOfficial
03 Dec 2015, 09:29Hello mcebolozanar,
It is with great displeasure to hear that your Edgars account query is still not resolved.
As per our records communication confirming the correct account balance was provided to you on the 24.11.2015. We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know. We have escalated your query to our regional credit office for urgent assistance. Feedback confirming resolution to your query will be forwarded to you shortly.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: 0800 203
It is with great displeasure to hear that your Edgars account query is still not resolved.
As per our records communication confirming the correct account balance was provided to you on the 24.11.2015. We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know. We have escalated your query to our regional credit office for urgent assistance. Feedback confirming resolution to your query will be forwarded to you shortly.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: 0800 203
Best regards,
Edcon's reply03 Dec 2015, 09:29
Official
Hello mcebolozanar,
It is with great displeasure to hear that your Edgars account query is still not resolved.
As per our records communication confirming the correct account balance was provided to you on the 24.11.2015. We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know. We have escalated your query to our regional credit office for urgent assistance. Feedback confirming resolution to your query will be forwarded to you shortly.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: 0800 203
It is with great displeasure to hear that your Edgars account query is still not resolved.
As per our records communication confirming the correct account balance was provided to you on the 24.11.2015. We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know. We have escalated your query to our regional credit office for urgent assistance. Feedback confirming resolution to your query will be forwarded to you shortly.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: 0800 203
Best regards,