VS
Vanessa S
1 reviews | Active since Nov 2018
22 Nov 2018, 23:39
Still haven't been assisted
Am so dissapointed at Jet. A lady called me by the name of Cynthia Chetty on the 12 Nov 2018 and promised to assist me with my grandma's account. She said they will resolve the issue within 3 working days and confirmed that by Friday the 16 Nov 2018 I will have feedback from them. But until today the 21 Nov 2018 I haven't heard a thing from them. I once again gave them a call since I really want this to be solved and their call center was of no help to me. I spoke to a lady named Tholakele Hlela who was also not able to assist me with anything. I really don't know what to do anymore cause am not getting help with this.
Helpful (0)
Replies (3)0
Replies (3)
Edcon's replyOfficial
23 Nov 2018, 09:23The customer has been contacted. The subscription has been submitted for cancellation.
The refund has been declined as the number is receiving the airtime.
Mobile content: As per our records the customer took up the Mobile content product on 2017-06-29 09:40:00:000, on cell number ***. Refund has been declined.
***/GO
Kind regards
The Edgars Customer Experience Team
0
The refund has been declined as the number is receiving the airtime.
Mobile content: As per our records the customer took up the Mobile content product on 2017-06-29 09:40:00:000, on cell number ***. Refund has been declined.
***/GO
Kind regards
The Edgars Customer Experience Team
0
Edcon's reply23 Nov 2018, 09:23
Official
The customer has been contacted. The subscription has been submitted for cancellation.
The refund has been declined as the number is receiving the airtime.
Mobile content: As per our records the customer took up the Mobile content product on 2017-06-29 09:40:00:000, on cell number ***. Refund has been declined.
***/GO
Kind regards
The Edgars Customer Experience Team
0
The refund has been declined as the number is receiving the airtime.
Mobile content: As per our records the customer took up the Mobile content product on 2017-06-29 09:40:00:000, on cell number ***. Refund has been declined.
***/GO
Kind regards
The Edgars Customer Experience Team
0
VS
Vanessa S's updateReviewer Update
23 Nov 2018, 17:51Could you send me the records that you are referring to that show that the number is receiving the mobile content?
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Vanessa S's update23 Nov 2018, 17:51
Reviewer Update
Could you send me the records that you are referring to that show that the number is receiving the mobile content?
VS
Vanessa S's updateReviewer Update
23 Nov 2018, 18:02There is also a data subcribtion that is charged on her account, she does not use data. Could you please explain that too.
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Vanessa S's update23 Nov 2018, 18:02
Reviewer Update
There is also a data subcribtion that is charged on her account, she does not use data. Could you please explain that too.