Still awaiting feedback on ********** Account.

Item: Edcon
Rating: 1
Author: sifiso G

Hi,

Can I please have feedback on ********** 0404/GO. This was logged weeks ago. One and half week ago I got a call saying that the investigation was done and you will get back to me within the same day, but I am still waiting.

I was also told that the account was going to be removed from credit bureau since it has been picked up that it was opened **********ly, but it's still there. And a letter was going to be sent to south African ***** prevention services, I haven't heard anything there as well.

I have called your call centre so many times, and I held the phone for more than an hour without getting assistance.

Helpful (0)

Replies (2)

Edcon's replyOfficial

26 Nov 2018, 17:42

Thank you for making contact with us once again . We will escalate your query to our accounts department for assistance with the credit bureau update and feedback will be provided. Please accept our sincere apologies for the frustrations caused to you.
***/GO

Kind regards

The Edgars Customer Experience Team

Edcon's reply26 Nov 2018, 17:42

Official

sifiso G's updateReviewer Update

01 Dec 2018, 16:22

Hi, I am still waiting for your feedback on this. It feels like i'm being ignored. I have called numerous time without any assistance. I was told the investigation is done, but no further feedback has been given. Your response on this matter will be highly appreciated.

sifiso G's update01 Dec 2018, 16:22

Reviewer Update