Statement request not adhered to and higiene issue

Referring to my previous complaint logged, I visited Edgars Northgate again today (at 9.05) to pick up the statement promised to be sent to the store . I found that the statement was not there yet and that no-one at the customer centre knows about the statement. They had to phone again (after doing so two days ago) which meant for me to stay in the store for another 1 1/2 hours. Do Edgars think that I have nothing else to do but wait? Once more I had to cancel a work appointment and due to me being self-employed, I lost another fee of R300 for a tutoring lesson planned for 10.00 today. All the manager could say is \sorry""; spending about 10 litres of petrol; which I do not get for free and I wasted my time. This means that I threw R150 in the water for petrol costs and that I have lost R900 in tutoring fees;which is an utter disgrace. No amount of saying \""sorry\"" can make up for that"