ZM
Zanele M

1 reviews | Active since May 2015

05 Apr 2016, 14:06

Staff committing ***** on cardholders' accounts

Beware of these ******, they will enroll you policies you don't know,<br> They can't provide documents of where you signed but the charges get added to your account without your consent.<br> <br> My account was on Zero last year, but now it owes more than a R1000, and I haven't used it.<br> I logged this query in December last year, and the brilliants mentioned above just keep passing this query among themselves and always say \We're awaiting docs from the store\" and they don't even know which store it is. <br> <br> I have given you enough time, you people have the audacity of telling me that I need to bring my account to order when you fail to provide the necessary tools for me to do that!<br> <br> The service that you give is simply despicable!! How can such a big organisation feed by *****ing the money from the poor. You customers become your sacrificial lams in other for you to Please your partners? WOW!!<br> <br> Tell me which store that was and I'll go get those docs myself seeing that you're just as sloppy and ********** as them,<br> <br> I want the name of that shop and the person responsible.<br> This is TOTALLY UNACCEPTABLE!!!"

0
Replies (1)
Edcon
Edcon's reply05 Apr 2016, 16:06
Official
Hello zaneleluciam,

Kindly find the direct accounts team details below as the matter regarding the financial services query has been escalated to them for further assistance.
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***

Please find the below reference number for your post
***/GO

Kind regards,
Customer Experience Team
Call Centre: ***.