NK
Nausheen K
1 reviews | Active since Aug 2013
13 Oct 2015, 10:57
some Items were NOT delivered but charged
This relates to my previous complaint.<br> 2 items were not available on the order and an agreement was made to deliver those available and refund for those not available.<br> Needless to say I have NOT been refunded. I want money money back!<br> Also, I must say your billing system is the most confusing system i have ever come across!!!!!<br> I printed my statements from you [URL Removed] site and there are line items upon line items that make absolutely no sense at all!!!<br> I need someone to present me with a recon of my account, and tell me exactly what i am being charged for every month! why are there two line items for edgars club for example? <br> <br> Please respond urgently!
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Edcon's replyOfficial
13 Oct 2015, 13:03Hello Nosh15,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
Kindly be advised that your query regarding your order has been forwarded to our online department to look into and advise.
Feedback will then be provided to you.
The reference for your query is as follows: ***/GO
With regards to your account, kindly be advised that the only financial service you are being charged for is Club membership.
Your account statement will be forwarded to you shortly to view.
Should you require further assistance with your account query, kindly contact our accounts department directly on ***, you will then be advised accordingly.
Thank you for your patience.
Kind regards,
Edcon customer experience team
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
Kindly be advised that your query regarding your order has been forwarded to our online department to look into and advise.
Feedback will then be provided to you.
The reference for your query is as follows: ***/GO
With regards to your account, kindly be advised that the only financial service you are being charged for is Club membership.
Your account statement will be forwarded to you shortly to view.
Should you require further assistance with your account query, kindly contact our accounts department directly on ***, you will then be advised accordingly.
Thank you for your patience.
Kind regards,
Edcon customer experience team
***
Edcon's reply13 Oct 2015, 13:03
Official
Hello Nosh15,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
Kindly be advised that your query regarding your order has been forwarded to our online department to look into and advise.
Feedback will then be provided to you.
The reference for your query is as follows: ***/GO
With regards to your account, kindly be advised that the only financial service you are being charged for is Club membership.
Your account statement will be forwarded to you shortly to view.
Should you require further assistance with your account query, kindly contact our accounts department directly on ***, you will then be advised accordingly.
Thank you for your patience.
Kind regards,
Edcon customer experience team
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
Kindly be advised that your query regarding your order has been forwarded to our online department to look into and advise.
Feedback will then be provided to you.
The reference for your query is as follows: ***/GO
With regards to your account, kindly be advised that the only financial service you are being charged for is Club membership.
Your account statement will be forwarded to you shortly to view.
Should you require further assistance with your account query, kindly contact our accounts department directly on ***, you will then be advised accordingly.
Thank you for your patience.
Kind regards,
Edcon customer experience team
***