1 reviews | Active since Apr 2015
So disrespected by Peter and Patience Ndlovu
After inconvenience I had from July to March for my cellphone claim. I was advised to choose another phone, I wanted a Sony Aqua which I was advised they don't have it at Maponya I must go to Edgars city they have 2 left. I went there and I was advised they don't have it must go to Eastgate they have 3. I drove to East gate the store was closed, no one bothered to advise me of operating hours. Went back on the 29th April to be told they don't have it I must check midrand they have 1. On the 1 May got to Midrand spoke to Peter explained the inconvenience I have experience since 2014 for a phone. He checked on the system told me Edgars city has 5 I must go there. I told him I was there and asked him to call and confirm. When he called the advised him they don't hv the phone. He said it must be a system issue. I was angry that I would have drove again for nothing. He told me there nothing he can do I must go to menlyn Pretoria they have 7. I felt not valued , my time not respected I spent 2 hours in that dirty store waiting for nothing. Spoke to the store manager Patience Ndlovu. Whom I requested that they get the phone to Midrand or nearby where I can get it. She called menlyn
Service is a priority at our stores and we must apologise for this lapse in service. As per our telephonic discussion please note that we have lodged an official complaint against the store in question and have escalated to the relevant Regional manager to investigate and address accordingly. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Thank you for bringing this matter to our attention and we look forward to your continued support
Your reference number is : ***/GO
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
Service is a priority at our stores and we must apologise for this lapse in service. As per our telephonic discussion please note that we have lodged an official complaint against the store in question and have escalated to the relevant Regional manager to investigate and address accordingly. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Thank you for bringing this matter to our attention and we look forward to your continued support
Your reference number is : ***/GO
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
