Sms and airtime subscription
<p>I got my statement for June and i noticed that the was a Cell C airtime and Sms voucher subscription that I never signed up for and i dont even use Cell C network I use MTN. I tried calling their call centre for help but they couldnt explain anything to me instead they made me stay on the line till my airtime ran out and they refused to give me the Cell C number that is linked on my account. I need them to rectify my statement because am not willing to pay R78 for something i dont know.. (acc: 6 ********** 1 ********** )</p>
We have received your concerns and apologise for the inconvenience caused by the matter. We have escalated the matter to the RMCS team as promised over the phone when we spoke and feedback will be reverted directly to you.
Kindly find the RMCS details below
Tel: ***
Email: ***
A reference number for the complaint logged on your behalf is as follows ***/GO
Kind regards
Customer Experience Team
***
Best regards,
We have received your concerns and apologise for the inconvenience caused by the matter. We have escalated the matter to the RMCS team as promised over the phone when we spoke and feedback will be reverted directly to you.
Kindly find the RMCS details below
Tel: ***
Email: ***
A reference number for the complaint logged on your behalf is as follows ***/GO
Kind regards
Customer Experience Team
***
Best regards,
We have received your concerns and apologise for the inconvenience caused by the matter. We have escalated the matter to the RMCS team as promised over the phone when we spoke and feedback will be reverted directly to you.
Kindly find the RMCS details below
Tel: ***
Email: ***
A reference number for the complaint logged on your behalf is as follows ***/GO
Kind regards
Customer Experience Team
***
Best regards,
We have received your concerns and apologise for the inconvenience caused by the matter. We have escalated the matter to the RMCS team as promised over the phone when we spoke and feedback will be reverted directly to you.
Kindly find the RMCS details below
Tel: ***
Email: ***
A reference number for the complaint logged on your behalf is as follows ***/GO
Kind regards
Customer Experience Team
***
Best regards,