1 reviews | Active since Apr 2013
SMS Air Subscription on account witout my consent
I have for months now struggled to cancel an SMS Air subscription that was added to my account without my knowledge or consent. <br> <br> Every time I have gone through the painful exercise of phoning the call centre, they have agreed to cancel the subscription but the next month the subscription is still there, with another R20 due. <br> <br> I then went into store, where I had to pay the outstanding amount due before they could suposidely cancel my subscription, but now it's back om my account statement with 3-months subscription fees due. <br> <br> ON TOP OF THAT, they have now loaded a funeral cover policy onto my account, ALSO without my consent. <br> <br> I would love to simply close my account with immediate affect, but unfortunately I have to pay off my account first and in the meantime they keep billing me for services I do not need or use and most certainly did not ask for or agree to.
Thank you for bringing this mater to our attention. We do apologise for the inconvenience caused.
As per our telephonic discussion, kindly be advised that the matter has been forwarded to the relevant departments to look into and assist.
Feedback will then be provided to you.
The reference for your queries are as follows; ***/GO and ***/GO
Thank you for your patience and continued support.
Kind regards,
Edcon customer experience team
***
Thank you for bringing this mater to our attention. We do apologise for the inconvenience caused.
As per our telephonic discussion, kindly be advised that the matter has been forwarded to the relevant departments to look into and assist.
Feedback will then be provided to you.
The reference for your queries are as follows; ***/GO and ***/GO
Thank you for your patience and continued support.
Kind regards,
Edcon customer experience team
***
