SIX MONTHS OF TRYING AND NO ONE AT EDCON PREPARED TO LISTEN TO MY COMPLAINT

Another week has passed with no contact from Edcon! Going into the SIXTH month of this complaint AND ME TRYING TO MAKE CONTACT WITH AN ACCOUNTS MANAGER:

Since March of this year I have been trying without success to be put in touch with a SENIOR account manager who can address the issue I have with the fact that I unknowingly signed for a Jet Club Membership 3 years ago after DECLINING the offer. In three years I received ZERO correspondence from the Jet Club indicating that I was a member - nor did I receive any Edgars account statement during that period despite twice changing my details in store. I only discovered the Membership after begging a call centre operator to change my details and immediately upon receipt noted the Jet Membership which I queried immediately

Here are some statistics relating to my complaint showing how difficult it is to seek resolution or speak to a manager:

• Number of emails I have sent 27 • Number of telephone calls I have made 13 (Number of times cut off after holding forever - at least 4) • Number of visits in store 3 • Number of Hello Peter complaints - 4 • Amount of time wasted on the above: Unknown!

NO ONE in this entire organisation has the power to escalate my complaint or the manager's are incapable of responding to calls and emails.

I have been in store and settled the entire outstanding balance on my account (excluding the Jet Club Fees) in the hope that the fees (For a membership I neither wanted NOR used) can be reversed and I can finally close the account for once and for all. This amount (R900+) continues to attract interest since March of this year while no one is able to address the problem I have.

IE: being told to sign a tiny keyboard as a routine part of my transaction without being informed that I was signing for a Jet Club Membership which I was then never notified of...

Had anyone bothered to notify me in THREE YEARS that I was part of the Jet Club I would have immediately requested a stop.