1 reviews | Active since Apr 2015
Shocking Service - Samsung S5
I am sadden by the service and even more so by the treatment I have received from Edcon Call Centre agents and managers.<br> <br> For the past two weeks I have been calling Edcon Customer Care to give me a response as when they will have stock of the Samsung S5 in stores nationwide since the retail outlets (Edgars, CNA, Jet etc) do not have handsets in store. It is shocking that each time I have called I have been on the receiving end of incompetence and broken promises which say I will be called back by the manager I requested to speak to let me know when they will have stock and till today I have not received a call back. <br> <br> It is only common courtesy for a client to be called back after they have enquired for so long and keep calling each day to be placed and hold and moved from one agent to the other. The agents aren't helpful at all because all they say is they don't know when they receiving stock, how can you not know? I request to speak to someone who knows and that person doesn't call back. <br> <br> Being aggrieved by how Edcon has treated me as a customer doesn't even begin to explain my frustration. I wish I had never insured my phone with the retail outlet associated with Edcon Group.
Service is a priority at Edcon and we must apologise for this lapse in service. Kindly note that currently we have no stock available of the Samsung S5 nationwide in any of our stores, however the concerns you have raised has been escalated to our Cellular specialist buyer to look into the matter and revert feedback.
It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Thank you for bringing this matter to our attention and we look forward to your continued support
Your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind Regards.
Edcon Customer Experience Team,
***
Service is a priority at Edcon and we must apologise for this lapse in service. Kindly note that currently we have no stock available of the Samsung S5 nationwide in any of our stores, however the concerns you have raised has been escalated to our Cellular specialist buyer to look into the matter and revert feedback.
It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Thank you for bringing this matter to our attention and we look forward to your continued support
Your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind Regards.
Edcon Customer Experience Team,
***