SHOCKING SERVICE FROM EDCON EDGARS

My daughter has been trying to close her account which has a nil balance and requested that the insurance on her account be cancelled since 01/05/2020 as she could not claim from the account protection plan she is paying for due to not having a registered company document as she is a freelance swim coach and does not have a registered company due to Covid 19 is not receiving an income. So obviously close the account is the next step, however everytime today being the 4th time physically going to store and numerous calls she is told again that the account has an amount of R700 to settle (for what we do not know) before they can close the account. I have emailed them as well to no avail. They do not treat customers fairly or even bother getting back to them or rectifying theirs systems as what they state on the phone.