GC
Gareth C
1 reviews | Active since Jan 2014
08 Sept 2015, 19:57
Shocking Service
Upon requesting a copy of a tax invoice (today 8 September 2015) resulting from a purchase on my Edgars account for one PlayStation 2 purchased in 2006. I requested that my history of purchases be searched in 2006 to find this and to help me further by sending me a copy of the invoice. The Edcon call centre Agent refused to help me. Your 3 rivers branch is constantly engaged and the phone number is wrong on the Internet. Therefore that option was quickly exhausted. Your Accounts managers do not answers their phones. Your switchboard operators do not listen to my query properly and just put me back to the call centre of which I asked not to.<br> It is appalling that we must pay for this so called service.<br> <br> I just need a copy of that invoice<br> invoice and I am appalled that I must go to this length to obtain it as it is within my rights.<br> <br> Please help me with query without delay.<br> <br> Yours truly, <br> Gareth Clark.
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Replies (1)
Edcon's replyOfficial
10 Sept 2015, 14:16Hello Gareth My Boy,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience and negative service experience.
As per our telephonic discussion, Kindly be advised that we are unfortunately unable to pull records for purchases that date back to 2006, as we are required to adhere to the Consumer Protection Act law regarding customer data.
We do understand the frustration of not receiving the assistance you require and for this we apologise.
Please however note that the concerns you have raised regarding the unsatisfactory service received, will also be forwarded to the accounts department management and customer service department to address accordingly.
The reference is as follows: ***/GO
Thank you for your patience.
Kind regards,
Edcon customer experience team
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience and negative service experience.
As per our telephonic discussion, Kindly be advised that we are unfortunately unable to pull records for purchases that date back to 2006, as we are required to adhere to the Consumer Protection Act law regarding customer data.
We do understand the frustration of not receiving the assistance you require and for this we apologise.
Please however note that the concerns you have raised regarding the unsatisfactory service received, will also be forwarded to the accounts department management and customer service department to address accordingly.
The reference is as follows: ***/GO
Thank you for your patience.
Kind regards,
Edcon customer experience team
***
Best regards,
Edcon's reply10 Sept 2015, 14:16
Official
Hello Gareth My Boy,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience and negative service experience.
As per our telephonic discussion, Kindly be advised that we are unfortunately unable to pull records for purchases that date back to 2006, as we are required to adhere to the Consumer Protection Act law regarding customer data.
We do understand the frustration of not receiving the assistance you require and for this we apologise.
Please however note that the concerns you have raised regarding the unsatisfactory service received, will also be forwarded to the accounts department management and customer service department to address accordingly.
The reference is as follows: ***/GO
Thank you for your patience.
Kind regards,
Edcon customer experience team
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience and negative service experience.
As per our telephonic discussion, Kindly be advised that we are unfortunately unable to pull records for purchases that date back to 2006, as we are required to adhere to the Consumer Protection Act law regarding customer data.
We do understand the frustration of not receiving the assistance you require and for this we apologise.
Please however note that the concerns you have raised regarding the unsatisfactory service received, will also be forwarded to the accounts department management and customer service department to address accordingly.
The reference is as follows: ***/GO
Thank you for your patience.
Kind regards,
Edcon customer experience team
***
Best regards,