Shocking move on Edcons part!
<p>Really R22.80. I have been a client for over 30 years. Definitely closing my account. Service fee for what?? Why must I suddenly pay extra for a service I have always received! </p>
We would like to thank you for bringing the matter to our attention“The Service fee is only charged to your account upon acceptance from you.Having taken into consideration the rising costs to provide unsecured credit to our customers, both Edcon and the credit provider, Absa Bank Ltd have regrettably been compelled to amend our credit agreements to introduce a monthly service fee on our credit accounts. The NCA (Act No. 34 of 2005 Section 101(1)(c)) allows credit providers to charge monthly service fees of up to a maximum of R60,00. Although these fees were waived by Edcon in the past, it has unfortunately now become necessary to charge a small fee of R22.80, which is well below the prescribed maximum.
Once you have accepted the change, the service fee forms part of our contract terms. Contracts cannot be changed unilaterally. That means you cannot cancel one of the terms of our agreement without our consent.” Please find the below reference number for t your post. ***/GO.
Kind regards,
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.
Best regards,
We would like to thank you for bringing the matter to our attention“The Service fee is only charged to your account upon acceptance from you.Having taken into consideration the rising costs to provide unsecured credit to our customers, both Edcon and the credit provider, Absa Bank Ltd have regrettably been compelled to amend our credit agreements to introduce a monthly service fee on our credit accounts. The NCA (Act No. 34 of 2005 Section 101(1)(c)) allows credit providers to charge monthly service fees of up to a maximum of R60,00. Although these fees were waived by Edcon in the past, it has unfortunately now become necessary to charge a small fee of R22.80, which is well below the prescribed maximum.
Once you have accepted the change, the service fee forms part of our contract terms. Contracts cannot be changed unilaterally. That means you cannot cancel one of the terms of our agreement without our consent.” Please find the below reference number for t your post. ***/GO.
Kind regards,
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.
Best regards,
We would like to thank you for bringing the matter to our attention“The Service fee is only charged to your account upon acceptance from you.Having taken into consideration the rising costs to provide unsecured credit to our customers, both Edcon and the credit provider, Absa Bank Ltd have regrettably been compelled to amend our credit agreements to introduce a monthly service fee on our credit accounts. The NCA (Act No. 34 of 2005 Section 101(1)(c)) allows credit providers to charge monthly service fees of up to a maximum of R60,00. Although these fees were waived by Edcon in the past, it has unfortunately now become necessary to charge a small fee of R22.80, which is well below the prescribed maximum.
Once you have accepted the change, the service fee forms part of our contract terms. Contracts cannot be changed unilaterally. That means you cannot cancel one of the terms of our agreement without our consent.” Please find the below reference number for t your post. ********** 419/GO.
Kind regards,
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.
Best regards,
We would like to thank you for bringing the matter to our attention“The Service fee is only charged to your account upon acceptance from you.Having taken into consideration the rising costs to provide unsecured credit to our customers, both Edcon and the credit provider, Absa Bank Ltd have regrettably been compelled to amend our credit agreements to introduce a monthly service fee on our credit accounts. The NCA (Act No. 34 of 2005 Section 101(1)(c)) allows credit providers to charge monthly service fees of up to a maximum of R60,00. Although these fees were waived by Edcon in the past, it has unfortunately now become necessary to charge a small fee of R22.80, which is well below the prescribed maximum.
Once you have accepted the change, the service fee forms part of our contract terms. Contracts cannot be changed unilaterally. That means you cannot cancel one of the terms of our agreement without our consent.” Please find the below reference number for t your post. ********** 419/GO.
Kind regards,
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.
Best regards,