1 reviews | Active since Mar 2013
Shocking Customer Service from EDCON!!!
I have contacted the Call Center for Edcon 4 times on the 13th of August 2018 to try and update my debit order banking details. Every time you enter your ID Number with or without the # you get cut off. I have left my contact details at the receptionist for an Agent to contact me. Again this was in vain because no Agent made contact with me!
I then e-mailed my request with all the relevant official documents including Proof of Account Details from the new Bank to their Customer Relations Department also on the 13th of August 2018. I received an Automated response confirming receipt of my request and that I will receive a response within 48 Hours. Again I did not receive any response regarding this Change of Debit Order Banking Details!
On the 1st of September 2018 the Debit Order went of on the Old Bank Account!!! Luckily I have not closed the Old Account yet!
I would like to inform Edcon that your Customer Service is Shocking!!!
Thank you for making contact with us regarding the debit order that you wanted to change . Please note that our receptionist did get our accounts team to call you on the 14 Aug 2018 3:32 PM to no avail. We apologise for the frustrations caused to you.We will ensure that our accounts department is in contact with you to assist with your debit order amendment. Thank you for your valued custom. ***/GO
Kind regards
The Edcon Customer Experience Team
Best regards,
Thank you for making contact with us regarding the debit order that you wanted to change . Please note that our receptionist did get our accounts team to call you on the 14 Aug 2018 3:32 PM to no avail. We apologise for the frustrations caused to you.We will ensure that our accounts department is in contact with you to assist with your debit order amendment. Thank you for your valued custom. ***/GO
Kind regards
The Edcon Customer Experience Team
Best regards,