SETTLEMENT LETTER

I had an account with Tiger Wheel & Tyre which was administered by Edcon. I then settled the account at Jet in Centurion and closed it. To my surprise I am still listed on the credit bureau. I then decided to call Tiger Wheel on the 22/09/2015 and spoke to Lisha who gave me Edcon's number and said to contact them as they do their own accounts. I went ahead and called Edcon and was assisted by Nomzamo whom I explained the situation to and requested a settlement letter and ITC update. Nomzamo didn't understand what I was saying and kept me on hold for over an hour, came back to me still confused and I still explained, she kept me on hold again for so long without explaining what she was doing. I was so ****ed off that I hung up the phone. What's so difficult in sum1 assisting with a settlement letter and ITC update. Nomzamo didn't know what she was doing at all. She could have at least requested my contacts and required assistance on the matter so that she can be able to assist me. What kind of customer service is this. I am extremely angry with the service I received. KINDLY ASSIST.