nN
norma N
1 reviews | Active since Aug 2016
26 Aug 2016, 09:48
**** services
<p>I don't know how to express how annoyed I am with edcon customer service service, your service Linah Ngobeni was ABSOLUTE **** and your company has one thing coming</p> <p> </p> <p> </p>
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Replies (2)
Edcon's replyOfficial
26 Aug 2016, 12:08We thank you for bringing this matter to our attention. Service is our priority and we must apologize for this lapse in service. We have escalated the complaint to the Accounts management to address as our valued customer is not happy that the staff members were not professional and for the overall poor service rendered, this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The Accounts management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.
Best regards,
Edcon's reply26 Aug 2016, 12:08
Official
We thank you for bringing this matter to our attention. Service is our priority and we must apologize for this lapse in service. We have escalated the complaint to the Accounts management to address as our valued customer is not happy that the staff members were not professional and for the overall poor service rendered, this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The Accounts management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.
Best regards,
Edcon's replyOfficial
26 Aug 2016, 12:16We thank you for bringing this matter to our attention. Service is our priority and we must apologize for this lapse in service. We have escalated the complaint to the Accounts management to address as our valued customer is not happy that the staff members were not professional and for the overall poor service rendered, this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ********** 474/GO. The Accounts management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.
Best regards,
Edcon's reply26 Aug 2016, 12:16
Official
We thank you for bringing this matter to our attention. Service is our priority and we must apologize for this lapse in service. We have escalated the complaint to the Accounts management to address as our valued customer is not happy that the staff members were not professional and for the overall poor service rendered, this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ********** 474/GO. The Accounts management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.
Best regards,