1 reviews | Active since Oct 2016

12 Oct 2016, 13:19

Service is important

<p>Would like to share the excellent service I received from Chi-Earl Bastiaan at Legit Paarl.</p> <p>I spoke to Chi-Earl via telephone whereby she already sounded very friendly. I wanted an item in a spesific colour which the store did not have instock. Chi-Earl informed me that she will immediately look for one from the nearest branch, and will keep me up to date, not even 10 minutes she informed me that item is ready for collection at the spesific branch.</p> <p>I would like to bestow my gratitude to Chi-Earl for the excellent client services, it's not just the fact that she located the item for me, but the way she handled the conversation, the friendliness and willingness to assist. Keep up the great work.</p>

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Replies (2)
Edcon
Edcon's reply12 Oct 2016, 15:58
Official

We are delighted to hear that you have received such commendable service from our staff. Your kind gesture of bringing this Compliment to our attention is really appreciated and we will make certain that this staff member’s service does not go unnoticed. A copy of your compliment will be forwarded to this staff member’s direct manager at Legit Paarl for further recognition. A reference number for the compliment logged on your behalf is as follows ***/GO .

Kind regards,

Nomzekelo Mnini

Customer Experience Team

Call Centre: ***.

Best regards,

Edcon
Edcon's reply12 Oct 2016, 15:59
Official

We are delighted to hear that you have received such commendable service from our staff. Your kind gesture of bringing this Compliment to our attention is really appreciated and we will make certain that this staff member’s service does not go unnoticed. A copy of your compliment will be forwarded to this staff member’s direct manager at Legit Paarl for further recognition. A reference number for the compliment logged on your behalf is as follows ***/GO .

Kind regards,

Nomzekelo Mnini

Customer Experience Team

Call Centre: ***.

Best regards,