1 reviews | Active since Aug 2016
Service
<p>On the 21/09/2016 I had my Xbox swapped out for another unit at CNA Menlyn branch as my warrant on the previous unit was already expired according to Microsoft.That same afternoon when I registered the new console the warranty was also expired (24/05/2016).I called the store manager (Imraan) that same afternoon and notified him about it.On the 14/09/2016 I called the store to speak to Imraan regarding the problem I am having with the console but he was not in and I was assissted by the assist manager on duty.I explain to him my whole story and he said he will call Imraan and get back to me.When he called me back he said, Imraan advised me to bring the unit in and they will give me vouchers on the amount that is owed to me.Firstly, its not even a month that I have the console.Secondly,I did not buy the console on vouchers.I would like my money back and if that cannot happen by tomorrow then I will lay a complain with CGSO (consumer goods and services ombud) and if need be take it further with the NCC (national consumer commission)</p>
We thank you for bringing this matter to our attention. We have escalated the complaint to the C.N.A Menlyn Dundee management for actioning accordingly as the your Xbox swapped out for another unit at C.N.A Menlyn . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number. We apologise again for any frustrations incurred
Kind regards,
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.
Best regards,
We thank you for bringing this matter to our attention. We have escalated the complaint to the C.N.A Menlyn Dundee management for actioning accordingly as the your Xbox swapped out for another unit at C.N.A Menlyn . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number. We apologise again for any frustrations incurred
Kind regards,
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.
Best regards,
We thank you for bringing this matter to our attention. We have escalated the complaint to the C.N.A Menlyn Dundee management for actioning accordingly as the your Xbox swapped out for another unit at C.N.A Menlyn . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number. We apologise again for any frustrations incurred
Kind regards,
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.
Best regards,
We thank you for bringing this matter to our attention. We have escalated the complaint to the C.N.A Menlyn Dundee management for actioning accordingly as the your Xbox swapped out for another unit at C.N.A Menlyn . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number. We apologise again for any frustrations incurred
Kind regards,
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.
Best regards,
We thank you for bringing this matter to our attention. We have escalated the complaint to the C.N.A Menlyn Dundee management for actioning accordingly as the your Xbox swapped out for another unit at C.N.A Menlyn . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number. We apologise again for any frustrations incurred
Kind regards,
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.
Best regards,
We thank you for bringing this matter to our attention. We have escalated the complaint to the C.N.A Menlyn Dundee management for actioning accordingly as the your Xbox swapped out for another unit at C.N.A Menlyn . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number. We apologise again for any frustrations incurred
Kind regards,
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.
Best regards,