LA
LYNNET A
1 reviews | Active since Aug 2009
27 Feb 2015, 15:54
SEND FROM PILLER TO POST
I called EDCON requesting a settlement letter and I was sent from pillar to post with 2 agents promising that the letter has been generated and will be in my inbox soon. every number that I called, I was given a new different number to call.<br> <br> I don't know how am I supposed to pay them if they wont give me the information I need.
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Edcon's replyOfficial
28 Feb 2015, 14:20Hello Zahara017,
Thank you for bringing this matter to our attention, we apologise for any inconvenient caused to you. As per our telephonically discussion please be advised that your concerns regarding the request of your settlement letter, has been escalated to the accounts department manager to investigate further and feedback will be reverted back to you.
Your Reference Number: ***/GO
Kind regards
Customer Experience Team
***
Thank you for bringing this matter to our attention, we apologise for any inconvenient caused to you. As per our telephonically discussion please be advised that your concerns regarding the request of your settlement letter, has been escalated to the accounts department manager to investigate further and feedback will be reverted back to you.
Your Reference Number: ***/GO
Kind regards
Customer Experience Team
***
Best regards,
Edcon's reply28 Feb 2015, 14:20
Official
Hello Zahara017,
Thank you for bringing this matter to our attention, we apologise for any inconvenient caused to you. As per our telephonically discussion please be advised that your concerns regarding the request of your settlement letter, has been escalated to the accounts department manager to investigate further and feedback will be reverted back to you.
Your Reference Number: ***/GO
Kind regards
Customer Experience Team
***
Thank you for bringing this matter to our attention, we apologise for any inconvenient caused to you. As per our telephonically discussion please be advised that your concerns regarding the request of your settlement letter, has been escalated to the accounts department manager to investigate further and feedback will be reverted back to you.
Your Reference Number: ***/GO
Kind regards
Customer Experience Team
***
Best regards,