1 reviews | Active since Mar 2016
SELLING BLACKLISTED PHONES
I Purchased a Samsung Device on the 29 December 2015 at Edgars Connect Soshanguve. The phone, subsequently stopped receiving or making calls and sms's. I then went to Vodacom and was informed that my phone has been blacklisted on the 18th January 2016, citing the reason as ******.<br> <br> I then went through the whole process of getting my cellphone un-blacklisted, which was unsuccessful. (Vodacom was honestly not helpful at all) and this process was done 3 times unsuccessfully. Only my 4th attempt was i notified that the store where i bought the device, is the one that requested my phone to be blacklisted and are the only one who can request the process to be reversed. Apparently there was a *** at the store BEFORE i purchased my phone, and it was accidentally added to the list of devices to be blacklisted.<br> <br> I have been in touch with the Edgars connect Soshanguve, but nothing has been done to date. Only emails that get escalated to Head office/ Datahub and the regional administrator with no response <br> <br> Its almost 3 months that im stuck with a phone that isnt working, but im paying for monthly (as its on prepaid). <br> <br> Disappointed and i will never ever purchase anything from Edgars.
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Edgars Connect Soshanguve management for actioning accordingly as the handset was purchased in store. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Kindly include your contact number so that you may be contacted telephonically. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Edgars Connect Soshanguve management for actioning accordingly as the handset was purchased in store. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Kindly include your contact number so that you may be contacted telephonically. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.