1 reviews | Active since Jun 2010
**** - discounted airtime offered
On 18/07/2015 i received an sms R30.00 FREE Vodacom airtime monthly R55.00 airtime for only R25.00 billed to you account. I never received feedback on my query. When receiving my Aug statement I was billed R25.00 for SMS AIR SUBSCRI0000 and R25.00 for CELL C AIRTIME SUBSCRIPTION FEE. I phoned the call centre and was informed that the matter would be sorted in 48 working hours. Buyisiwe Ref ***. When receiving my Sept statement the SMS Air Sub was credited with R25.00 BUT the CELL A Airtime was once again debited to my account. When phoning the call centre once more I was informed that they tried to phone me on 22/08/2015 which is not true.<br> <br> Can you imagine if every EDCON client is billed with \free"airtime which you don't receive every month how much money is ****** from us the consumer.<br> <br> I demand my account to be credit immediately with the R50.00 added to my account in AUGUST"""
Thank you for bringing this mater to our attention. We do apologise for the inconvenience caused.
Kindly be advised that the matter has been forwarded to the RMCS departments to look into and assist with.
Feedback will then be provided to you.
The reference for your query is as follows; ***/GO
Thank you for your patience and continued support.
Kind regards,
Edcon customer experience team
***
Thank you for bringing this mater to our attention. We do apologise for the inconvenience caused.
Kindly be advised that the matter has been forwarded to the RMCS departments to look into and assist with.
Feedback will then be provided to you.
The reference for your query is as follows; ***/GO
Thank you for your patience and continued support.
Kind regards,
Edcon customer experience team
***