Sandile refusing exchange shoes
<p>The shoes are too tight and Sandile is refusing to exchange shoes. Saying they been worn... the shoe size is my normal size- but after hours they become too tight
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Replies (3)
Edcon's replyOfficial
14 Feb 2017, 12:31We would first like to apologise for the service you have received from our Sandton branch. Kindly find our refund and exchange policy below. We will exchange or refund within the first 30 Days provided that:• there is valid proof of purchase, i.e. till slip or gift receipt;• the goods are in its original packaging or condition, i.e.;
Best regards,
Edcon's reply14 Feb 2017, 12:31
Official
We would first like to apologise for the service you have received from our Sandton branch. Kindly find our refund and exchange policy below. We will exchange or refund within the first 30 Days provided that:• there is valid proof of purchase, i.e. till slip or gift receipt;• the goods are in its original packaging or condition, i.e.;
Best regards,
Edcon's replyOfficial
14 Feb 2017, 12:42.the security seal or shrink wrap is intact (if applicable) it is unworn and unused and the price ticket is attached.Kindly be advised that should it be out of the first 30 days and there is no till slip or it was worn the final decision will therefore lie with the store manager on this instance. Query ref no: ***/GO
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edcon's reply14 Feb 2017, 12:42
Official
.the security seal or shrink wrap is intact (if applicable) it is unworn and unused and the price ticket is attached.Kindly be advised that should it be out of the first 30 days and there is no till slip or it was worn the final decision will therefore lie with the store manager on this instance. Query ref no: ***/GO
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edcon's replyOfficial
14 Feb 2017, 12:43We would first like to apologise for the service you have received from our Sandton branch. Kindly find our refund and exchange policy below. We will exchange or refund within the first 30 Days provided that:• there is valid proof of purchase, i.e. till slip or gift receipt;• the goods are in its original packaging or condition, i.e.;
.the security seal or shrink wrap is intact (if applicable) it is unworn and unused and the price ticket is attached.Kindly be advised that should it be out of the first 30 days and there is no till slip or it was worn the final decision will therefore lie with the store manager on this instance. Query ref no: ***/GO
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edcon's reply14 Feb 2017, 12:43
Official
We would first like to apologise for the service you have received from our Sandton branch. Kindly find our refund and exchange policy below. We will exchange or refund within the first 30 Days provided that:• there is valid proof of purchase, i.e. till slip or gift receipt;• the goods are in its original packaging or condition, i.e.;
.the security seal or shrink wrap is intact (if applicable) it is unworn and unused and the price ticket is attached.Kindly be advised that should it be out of the first 30 days and there is no till slip or it was worn the final decision will therefore lie with the store manager on this instance. Query ref no: ***/GO
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,