1 reviews | Active since Aug 2014
Russel Hobbs Mixer doesn't work
<p>My new Russel Hobbs arrived on Monday. I was so excited as my old mixer finally gave in. Wanted to use it for the 1st time this evening as I have orders to bake. Take it out the box, read the manual, plugged it in, washed the bowl and beater and put my ingredients in the bowl. Try turn it on and to my horror, IT DOESN'T WOR**** I AM INFURIATED! I have orders to make for clients and my brand new mixer doesn't work. Tried various plugs, made sure everything was in place, re-read the manual, tried again and nothing. How am I going to explain to my clients that I cannot do their orders?? Completely unacceptable! I NEED a new, WORKING mixer to be delivered to me tomorrow. This is costing my business and giving me a bad name! This better be sorted tomorrow!</p>
We have received your concerns and apologise for the inconvenience caused by the matter. Kindly be advised that you may visit your most convenient store to exchange the Russell Hobbs mixer. The most convenient store will certainly be able to assist further. Alternatively forward us your order number to *** or call ***so that we may liaise with the Ecommerce team on the replacement request. We apologise again for any frustrations incurred. A reference number for the complaint logged on your behalf is as follows ***/GO.
Kind regards,
Customer Experience Team
Call Centre: ***.
We have received your concerns and apologise for the inconvenience caused by the matter. Kindly be advised that you may visit your most convenient store to exchange the Russell Hobbs mixer. The most convenient store will certainly be able to assist further. Alternatively forward us your order number to *** or call ***so that we may liaise with the Ecommerce team on the replacement request. We apologise again for any frustrations incurred. A reference number for the complaint logged on your behalf is as follows ***/GO.
Kind regards,
Customer Experience Team
Call Centre: ***.