Rude response
<p> What shocks me is the rude way I got the answer </p> <p>No sympathy at all </p> <p>Went to update my details of my account only to find out my account has been blocked of which I don't know and understand</p> <p>Of course I was not up to date with my payments of which I had managed to settle with an over paid amount </p> <p>So now I enquire if I can have the money I over paid then it's an awful response didn't you know what you where supposed to pay</p> <p>I mean come on lm paying for my account and I know I will use it </p> <p>So anyway I don't care how much I over paid with all I wanted to know is why then close my account of which no one ever contacted me about it </p>
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Edcon's replyOfficial
04 Jan 2017, 10:58Thank you for taking the time and discussing the concerns you have on your account. We can understand the frustrations this has caused you. You need to contact Accounts department on ***to find out why your account was blocked and what is it that needed to be done to unblock it if possible.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience team
***
Best regards,
Edcon's reply04 Jan 2017, 10:58
Official
Thank you for taking the time and discussing the concerns you have on your account. We can understand the frustrations this has caused you. You need to contact Accounts department on ***to find out why your account was blocked and what is it that needed to be done to unblock it if possible.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience team
***
Best regards,