LM
Lesego M
1 reviews | Active since Jan 2014
07 May 2015, 10:31
Rude consultant
It is appalling how this particular individual speaks to clients. Absolutely no telephone etiquette and has arrogance from here to Timbuktu. He lacks manners and had the audacity to put me on hold to attend another matter, meanwhile he's the one who called me and didn't even ask whether I was available to have a conversation with him. Vinogran my boy, you have a disgusting attitude and it is clear that you've made it a habit to undermine people of a particular race. You were offensive and quite frankly full of it. I'm Utterly appalled
Helpful (0)
Replies (1)0
Replies (1)
Edcon's replyOfficial
07 May 2015, 13:38Hello LadyLSG711,
Thank you for taking the time and addressing your service experience with us. Please accept our sincere apologies for the inconvenience you may have experienced in respect to your overall service experience. We contacted you several times and there was no response.
To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers we will be addressing all concerns raised with the Customer Service management team in order to implement corrective measures.
We look forward to being of better service to you in future and trust that the above will be accepted favorably.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience team
***
Thank you for taking the time and addressing your service experience with us. Please accept our sincere apologies for the inconvenience you may have experienced in respect to your overall service experience. We contacted you several times and there was no response.
To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers we will be addressing all concerns raised with the Customer Service management team in order to implement corrective measures.
We look forward to being of better service to you in future and trust that the above will be accepted favorably.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience team
***
Best regards,
Edcon's reply07 May 2015, 13:38
Official
Hello LadyLSG711,
Thank you for taking the time and addressing your service experience with us. Please accept our sincere apologies for the inconvenience you may have experienced in respect to your overall service experience. We contacted you several times and there was no response.
To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers we will be addressing all concerns raised with the Customer Service management team in order to implement corrective measures.
We look forward to being of better service to you in future and trust that the above will be accepted favorably.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience team
***
Thank you for taking the time and addressing your service experience with us. Please accept our sincere apologies for the inconvenience you may have experienced in respect to your overall service experience. We contacted you several times and there was no response.
To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers we will be addressing all concerns raised with the Customer Service management team in order to implement corrective measures.
We look forward to being of better service to you in future and trust that the above will be accepted favorably.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience team
***
Best regards,