1 reviews | Active since Feb 2015
Rude Call Centre Agent
<p> </p> <p>Good Morning,</p> <p> </p> <p>I have an account with Edcon, and unfortunately due to circumstances I have been unable to pay the installments due.</p> <p> </p> <p>I have however app**** and have been approved for Debt Review.</p> <p> </p> <p>The way the Call Centre Agent spoke to me is unacceptable, I am not a piece of "****"</p> <p> </p> <p>My identity number is ***.</p> <p> </p> <p>I'm sure I am not their 1st or only customer who is experiencing a problem, so they can really be nicer.</p> <p> </p> <p>Kind Regards,</p> <p> </p> <p>M.M Harmse</p>
We thank you for bringing this matter to our attention. We have escalated the complaint to the Collections team management to address as our valued customer is not happy with the way you were treated by our agent. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kindly find the below reference number for your email ***/GO.
Kindly contact the Collections team on the below details for assistance regarding the account payments arrangements they will consider your current situation and also provide proper advice. Please include your account number for assistance further.
Tel: ***
Email: ***
Trust this email finds you well.
Best regards,
We thank you for bringing this matter to our attention. We have escalated the complaint to the Collections team management to address as our valued customer is not happy with the way you were treated by our agent. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kindly find the below reference number for your email ***/GO.
Kindly contact the Collections team on the below details for assistance regarding the account payments arrangements they will consider your current situation and also provide proper advice. Please include your account number for assistance further.
Tel: ***
Email: ***
Trust this email finds you well.
Best regards,