TM
Taelo M
1 reviews | Active since Nov 2013
01 Apr 2015, 09:37
******* and bad service, so annoyed
I had an account ***81 8089 with edcon. I was paying accident insurance which I did not agree on, I did not sign anything or agree with anyone. I called in to close the account only to find out that I owe them. I requested my money back and according to Jet it was paid to my card. I wanted to use the money but I couldn't. The store told me to contact the call centre. I called the call center and I spoke to jade with her attitude. she told me that I will have to write a letter and send the bank statement, and now it is my fault that they acted **********ly, making me to pay money that I do not know. They did not require my statement to take my money, now that they have to refund me they want the statement
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Replies (1)
Edcon's replyOfficial
02 Apr 2015, 10:41Hello tygerwoods,
Thank you for taking the time and discussing the concerns you have on your account. We can understand the frustrations this has caused you. We tried contacting you on the cellphone provided however it not available on the MTN network and does give an option to leave a voice-mail message.
We can confirm that your account has a credit balance and you were requested on 01/04/2015 to submit the requested documents so that it will make the refund process fast and simple. Without the documents, the process to reverse will still be pending.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***
Thank you for taking the time and discussing the concerns you have on your account. We can understand the frustrations this has caused you. We tried contacting you on the cellphone provided however it not available on the MTN network and does give an option to leave a voice-mail message.
We can confirm that your account has a credit balance and you were requested on 01/04/2015 to submit the requested documents so that it will make the refund process fast and simple. Without the documents, the process to reverse will still be pending.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***
Edcon's reply02 Apr 2015, 10:41
Official
Hello tygerwoods,
Thank you for taking the time and discussing the concerns you have on your account. We can understand the frustrations this has caused you. We tried contacting you on the cellphone provided however it not available on the MTN network and does give an option to leave a voice-mail message.
We can confirm that your account has a credit balance and you were requested on 01/04/2015 to submit the requested documents so that it will make the refund process fast and simple. Without the documents, the process to reverse will still be pending.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***
Thank you for taking the time and discussing the concerns you have on your account. We can understand the frustrations this has caused you. We tried contacting you on the cellphone provided however it not available on the MTN network and does give an option to leave a voice-mail message.
We can confirm that your account has a credit balance and you were requested on 01/04/2015 to submit the requested documents so that it will make the refund process fast and simple. Without the documents, the process to reverse will still be pending.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***