RMCS and Edcon charging us for data we didn’t receive and didn’t request

I am extremely frustrated with Edcon customer service department. I received a statement on the 16th of January stating that I owed R176.70 on my Jet statement. I called their customer service and queried this since I had paid off my account last year. The statement showed data purchases and the customer service advisor stated that it was data purchases through RMCS. I then told the advisor that I had no agreed to that and had a phone on contract how could I possibly receive this additional data and airtime. I told her that in December a guy from that RMCS company contacted me and offered me free 3G WiFi and stated it was because JET service wanted to thank me fir being loyal. I was clear that I didn’t want to purchase any data. Now I am charged for data and airtime transfers I have neither received nor approved . I called the company and they said they would cancel and the customer services from Edcon said they would escalate the query and investigate and I would get feedback in 48hours.

It is over a month later and I have gone in store twice to query without help and Edgar’s Eastgate and Alberto’s City. Even Edgar’s staff members struggle to get through to these people and can’t explain the problem. On the 16th of February instead I received an sms telling me my account is in arrears followed by two subsequent letters today from the collections department.

I called the collections department and explained the story and how long I have been waiting but was told yet again that they can see my query is lodged and they will investigate and update my ITC once investigation is completed and couldn’t give me a turn around time. I was instead informed about the backlog of queries they have that delay the process, as if this is my fault.

I refuse to have a bad credit record because of Edcon and want this fixed. I opened and account with them and not this RMCS company that can’t account for anything. I blame Edcon for giving them access to my account and will take it further if I have to