**********

On 04 May 2018, I purchased a refurbished iPhone 6 from Edgars in Ballito for R 5999.90. On 09 May 2018, I returned the device due to “out of box” failure and Edgars provided me with another refurbished iPhone 6. On 14 May 2018, I returned the (2nd) device because it too had a problem. Edgars informed me that they can not give me another phone as it was past the 7 days within which to return a device due to out-of-box failure. They said that they will send the device to Vodacom for repairs, which would take “3 to 6 weeks”. However, between 9 May and 14 May is 5 days which is within the 7 day period!

I paid for a phone presuming that it works. When it had a problem they replaced it with another phone which also had a different problem. And now I don’t have a phone at all for up to 6 weeks. I paid for something I don't have. I feel it is UNFAIR, especially given that the 2nd phone was returned within 7 days.