Requesting a Paid Up Letter (getting the run around)

<p>On Monday the 08th of May i requested a settlement letter for my Edgars account that was handed over to Ramothello & Tsotetsi.I made an instant payment to their FNB acc on the following day as well as forwarded the proof of payment to a May Muller who is the customer care administrator.I followed up with them today and they confirmed that the account has now been settled and paid up.I then telephonically requested a paid up letter but was told i need to contact Edcon to obtain it from them.The day before i received and email from May Muller stating that the payment should reflect on their system before a paid up letter can be requited.Her own words in the letter.Today ive been told that i need to get it from Edcon.</p> <p> </p> <p>I called Edcon and im being told that there is still a balance outstanding and they cannot provide or request a paid up letter for me.No im running from pillar to post getting no joy.Ive been harrased on a daily basis and now that i have settled the account being told they cannot give it to me.Firstly im being told that i can get the letter once the payment reflects,now that it reflects im being told to call Edcon.Edcon tells me NO PAID UP LETTER as there is still a balance outstanding....really????? What else must i do to just get a plain and simple letter stating that i have paid the account in full?</p> <p> </p> <p>Ive done my bit in settling the account now that you have your money im all forgotten and no more calls everyday...All i request is a paid up letter thats it....please!!!!!!!</p>